Level 6, 216 St Georges Terrace, Perth. WA. 6000

Website Terms and Conditions

Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern Quicktax’s relationship with you in relation to your use of this website.

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to Quicktax and “You” and “Your” refers to you, the client, visitor, website user or person using our website.

AMENDMENT OF TERMS

We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavor to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and Quicktax’s rights and obligations to each other.

 

YOU AS A THE CLIENT,

 

Agree to be bound by the following terms and conditions that govern the use of the website that is owned and operated by LKN Accounting Group Pty Ltd. (Quicktax).

1. You authorise our trained staff at Quicktax (Tax Practitioners Board Tax Agent Number: 24778472) to (whichever applies); prepare, review and lodge your tax return to the Australian Taxation Office (ATO) based on the information you have provided and in accordance with the Income Tax Assessment Acts of 1936 and 1997.

2. You acknowledge that the 1 Hour same day refund we advertise is not a guarantee. All returns are subject to review by Quicktax, it’s Tax Agent and the Australian Tax Office (ATO). A tax refund may be delayed for a number of reasons such as inaccurate information, being a new taxpayer, or having an unusually large refund. Quicktax is not liable for any delays.

3. The Quicktax do-it-yourself platform is designed to be a guide for clients to accurately prepare their tax returns. Quicktax does accept any responsibility for the information that you provide on your return.

4. Neither Quicktax nor its associates guarantee that the Quicktax website is completely free of errors. We will notify you should any errors arise during the preparation or review of your tax information.

5. You will not attempt to violate the security of the Quicktax website. This includes any attempts to download source code, propagate malicious programs or viruses, or interfere with the operation of our computer systems.

6. Quicktax assures that your information will be kept private according to our Privacy Policy.

7. These Terms and Condition are governed by the laws of Western Australia. Quicktax reserves the right to amend these Terms and Conditions and the online taxation payment facility at any time.

USING YOUR INFORMATION

User Information

Once the client/taxpayer enters the required information on our website, you are authorizing us (Quicktax and/or our Parent company LKN Accounting Group Pty Ltd – Tax Agent Registration number: 24778472) to access your records via the Tax Agent Portal.

We collect personal information using the following methods: Completing (in full or partially) our online enquiry form, completing (in full or partially) our Do-it yourself Tax Return application, and completing (in full or partially) our online free Tax calculator. other methods include: via electronic mail (email), over the phone or in person.

1. Personal information collected will be used to check client/taxpayer tax records, income, debt and prefill data for all applicable financial years. As Tax Agents acting on behalf of a client/taxpayer, we assume the legal obligation to check through Tax records of our client/taxpayer that has appointed us as their Registered Tax Agent in order to ensure that the said client/taxpayer is upto date with all Tax lodgment obligations. Where any Tax lodgment obligations are not met and remain unlodged or outstanding, Quicktax will ensure that these are fulfilled in a timely manner so as to help the client/taxpayer avoid possible penalties and court proceedings that would possibly occur.

2. Upon conclusion of the Tax return, the client will be provided with and estimated tax refund (basic tax return) and the option of a 1 hour tax Refund will be offered to eligible clients. Additional fees apply for the Quick Refund option. Visit pricing page for more details

NOTE: Eligibility and amount of 1 Hour Quicktax Refund or Tax advance will be decided on a case by case basis. The ultimate decision to provide a Quick refund lies with our Finance team who reserve the right to decline any and all advances. We also reserve the right to refuse to serve any client/taxpayer that provides false or misleading information.

Quick Refund Option

The Quick refund option is a facility Quick Tax offers to selected clients in need for funds earlier than the normal ATO standard.

This option carries additional fees to our normal fee for processing a client’s tax return. Prior to the advance being processed, a client needs to satisfy the following:

  • Provide Quicktax with 100 points of ID
  • provide correct bank details
  • Sign off on your Tax Return via:
    • email authority
    • clicking authority-to-lodge form on Quicktax website
    • text or sms authority
    • written authority
    • in special circumstances  over the phone authority may be accepted
  • Provide truthful information regarding external debt held with any Government agencies which would affect your ability to receive a Tax Refund from the Australian Tax Office

Not: delays may occur where any of the above or other external factors occur.

Communication

  1. Contact with the Quicktax team can be made either by the following options
    • Written
    • Telephone
    • Electronic mail (email)
    • office visit

*Note: Please allow for upto 24 hours to get back to you using anyone of the above during peak Tax time (July to October).

[contact_info][contact_info_item icon=”fa fa-long-arrow-right”]LKN Accounting Group Pty Ltd.[/contact_info_item][contact_info_item icon=”fa fa-map-marker”]Level 18, 152 St. Georges Terrace, Perth, 6000, Australia[/contact_info_item][contact_info_item icon=”fa fa-phone”]1300 829 243[/contact_info_item][/contact_info]
[contact_info][contact_info_item icon=”fa fa-fax”]08 9288 4407[/contact_info_item][contact_info_item icon=”fa fa-envelope”]enquiries@quicktax.net.au[/contact_info_item][contact_info_item icon=”fa fa-globe” url=”https://www.quicktax.net.au/”]www.quicktax.net.au[/contact_info_item][/contact_info]

Comments (24)

Hello it’s Hardeep saini here I lodged my tax return for 2017 through quick tax so I was checking myGov account and it shows my tax return for has been assessed and funds have been transferred to my nominated tax agent which is quick tax but I haven’t received a notice of assessment or funds transferred yet. So could you please get back to me in regards to this. Thanks 0450003531

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Lodge my return in December, Was promised funds will be transferred by Tuesday 19th December. Nothing. Called after the festive season January when they reopened. Again they promised a 10 day wait my funds will be transferred January 19th. But it being a Friday I gave 72 business hours for ‘funds’ to be cleared into my account..still nothing. Rang Wednesday 24th apparently the accountant or whoever didn’t transfer my Return and Quicksand were going to Transfer next Day without fees for this muck around. It’s Now Friday 26th Australia Day! and Funds are still not in my account! And we will have to wait till Monday to call in and see what is going on! will not be recommending Quicktax to anyone! Not a happy customer.

Quicktax (false advertisement) I lodged my return December 2017 and the ATO sent lkn accounting Pty Ltd my refund in December 2017 and quicktax keeps telling me they are having staff training days, phone number being disconnected, contact the tax practitioner everyone to put these people out of a job and get our money that is rightfully ours back!! Legal action will be taken!

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I am writing in much disappointment. After having a fabulous experience with you in 2016, I am disappointed to say that 2017 was far from it. There was no communication from your end about my or my brothers tax return. I had to contact the ATO myself after trying to find out the progress of my tax return through you for 4 months. Now, I’m not sure what’s happening communication wise buts its horrible, because there is none. Completely left in the dark about what’s happening with my return and my brother is in the same situation. To say that I am unhappy is an understatement. I will be taking further action if this isn’t resolved or I don’t receive adequate communication from Quicktax. I will not be recommending this service to anyone, which is unfortunate because in the past I was happy to recommend to friends and family.

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